Company / Careers
Adaptive Planning, Inc. (Mountain View, CA) is an early-stage, venture-backed company offering an On-Demand budgeting, forecasting, and reporting solution designed to provide enterprise-class Performance Management functionality as an affordable, easy to use, low-risk service. We have a strong, experienced team that has a proven track record, deep domain expertise, and extensive web-based application development experience. We are looking for talented, results-oriented individuals who thrive in a team atmosphere and will bring enthusiasm and creativity to our fast-paced, engaging work environment.
Position:
Customer Support Specialist
Description:
Reporting to the Training & Customer Support Manager, your key duties will include 1st line support primarily by telephone and email for our existing customer base to deliver resolutions to product support issues and questions.
Duties & Responsibilites Include:
- Answering calls and handling issues with a high standard of customer service.
- Coordinate resolution of issues within service level targets.
- Ownership and timely resolution of issues to the satisfaction of the customer.
- Talking customers through standard fixes and resolutions.
- Development of technical ability through knowledge reuse.
- Pro-active monitoring of email phone support requests.
- Development of internal documentation, processes and procedures.
- Working with various functional teams to reach problem resolution and track product issues.
Required Skills/Experience:
- Bachelor’s degree
- Focus on customer satisfaction
- Customer support experience ideally in a call center or help desk
- Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability
- Excellent time management and organizational skills
Compensation: Base + Options + Benefits
Contact:
Qualified applicants should submit their resume and a cover letter highlighting their relevant experience to the company via email at jobs@adaptiveplanning.com. Please include the words "CSS02" in your email subject line.