Adaptive Insights Named to Highest Customer Satisfaction Bracket in BPM Pulse of Performance Management Survey
Only Cloud-Only Company Named to “Established” Category in BPM Vendor Landscape Matrix Report
Adaptive Insights, the recognized leader in cloud corporate performance management (CPM), has been named a Core Vendor and leader in customer satisfaction by research firm BPM Partners. The achievement is yet another accolade for the company, which has been continually recognized for its ease-of-use and ease-of-implementation, as it continues to expand its customer base. In the BPM 2016 Pulse of Performance Management Survey, Adaptive Insights received a 4.5 out of 5.0 overall score, placing it in the highest customer satisfaction bracket. Due to its more than 3,000 customers, the company was also the only SaaS company listed in the “Established” category in BPM’s 2016 Vendor Landscape Matrix report and received the highest overall score in that category.
“It's already quite an accomplishment that Adaptive Insights has been named to the highest customer satisfaction bracket, but when you consider that the company has been in the top ranks for years and can maintain that performance even with more than 3,000 customers, it makes the achievement that much more impressive,” said Craig Schiff, principal, BPM Partners. “The company’s success with both midmarket and enterprise companies is what has landed Adaptive Insights in the Established category—the only pure-play cloud vendor named to this category.”
In its survey report, BPM recognized recent enhancements to the Adaptive Suite, which delivers a number of firsts to the cloud CPM industry including self-service data integration for finance and the ability to conduct in-depth visual analytics during planning with a single click. The report specifically highlighted the release’s new Excel planning interface, as well as a new patent-pending Active Sparklines feature that enables visual trend analysis during data entry.
The report’s Pulse Shortlists recommends Adaptive Insights’ software as a top solution in the Ease of Use, Low Total Cost of Ownership, Excel User Interface, and Business Intelligence Analytics and Data Visualization categories across companies of all sizes.
For customer Cumulus, ease-of-use was among its top selection criteria when choosing CPM software. “When looking at CPM solutions, it was clear that Adaptive Insights had the deepest knowledge of our needs based on its deep customer base and history working with global finance teams over the past decade,” said Anthony Mascitti, vice president, business systems, Cumulus Media. “We also looked closely at the customer satisfaction rankings for the company and selected the Adaptive Suite based on its ease-of-use and ease-of-implementation. We can say unequivocally that Adaptive Insights has changed our culture and focus and no other tool, financial or otherwise, has ever received this level of universal adoption across our company.”
Visit the Adaptive Insights’ Analyst Reports page to see the company’s top placements by industry analyst firms.