Nav Level 1 - Customer Success

  • La Clinica de La Raza is a Federally Qualified Health Center (FQHC) that provides over 400,000 comprehensive primary care and preventive care visits to over 90,000 patients at 35 clinics, regardless of their ability to pay for health insurance. Founded 50 years ago in Oakland, California, La Clinica initially operated from a small local storefront, eventually growing to offer patients more services—adding dental care, mental health services, integrated behavioral health, and school-based services. Expanding clinics and geographic reach in order to serve more patients required scaling up administrative support including financial planning and analysis.

    With a budget of over $100 million per year and over 100 clinic and administrative cost centers, reporting was becoming extremely complex. And with much of the funding coming from hundreds of grants that emphasize accountability rather than profitability, being able to report back accurately to the grantors was essential.

    Once La Clinica recognized the need for a new system to manage this complexity, they worked with Prime Planning, a certified and preferred implementation partner of Workday Adaptive Planning specializing in supporting FQHC Community Health Clinics, to implement Workday Adaptive Planning. Prime Planning has developed leading models for Provider, Encounter, Payor and Patient Fee Revenue, enabling users to efficiently allocate staff across sites, and associate costs and visits in real time.

    By using the Business Planning cloud to marry financial data with statistical data – including the number of patient visits and full-time equivalent staff reporting - La Clinica was able to address one of the biggest areas of concern for any FQHC – how to plan and monitor provider capacity across sites.

    Challenges

    • Inefficient and time-consuming budget - An incredibly complex and multi-layered budget was far too difficult to manage in spreadsheets.
    • Inability to integrate data - With spreadsheets spread throughout 35 clinics, it was extremely challenging to share data between sites in order to report on clinic performance.
    • Lack of workforce planning - Manual, spreadsheet-based processes made it incredibly challenging to combine statistical with financial data in order to plan a workforce that fulfilled the needs of each clinic.

    Results

    • Streamlined budgets - Now, budget cost centers are interconnected and accurate. No longer tied to manual spreadsheets, user-friendly tools build stronger collaboration between clinics.
    • Integrated data - Integrated data sources means stakeholders are working from the same data, making collaboration easier and more effective.
    • Accurate workforce planning - The ability to combine accurate statistical and financial data enables stakeholders to see the impact of provider changes and visit volumes in real time.
  • About:
    La Clinica de La Raza is a premier community health centre, rooted in the concepts of wellness, prevention and patient-centred care. The mission of La Clinica is to improve the quality of life of the diverse communities we serve by providing culturally appropriate, high quality, and accessible health care for all.
    Location:
    Oakland, CA
    Industry:
    Healthcare

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