Nav Level 1 - Customer Success

  • The San Francisco Museum of Modern Art (SFMOMA), was founded over 80 years ago, but after a three-year closure to renovate, the nonprofit recently reopened. Transformed and expanded, the new building and the renovation has brought the organisation to new heights in terms of number of employees, department structure across the organisation, and public floor space. With such exponential growth over the past few years, it is imperative that SFMOMA’s financial planning and analysis be managed as efficiently and accurately as possible. Senior leaders also need to receive timely and accurate performance metrics aligned with the museum’s mission of bringing art into the public life. Since implementing Adaptive Suite, SFMOMA has achieved timelier analysis of financial performance across an expanded operation, with increased accuracy and controls for measuring and managing store growth margins, attendance counts and forecasts, and departmental expense ratios. Further, with OfficeConnect, reporting has been automated for highlighting all pertinent KPIs and financial statements to best inform board member and executive staff decision making.


    • Expanded operation with a lean staff
    • Intense focus on financial management and controls due to museum expansion
    • Difficulty obtaining timely operational performance metrics needed for leaders to make


    • Automated consolidation, reporting and trend analysis of expanding operational data helps
      drive more informed decision-making
    • Improved financial controls with a lean team
    • Broader organizational participation in planning and analysis helping create a culture more
      accountable for corporate performance management​
  • About:

    Founded in 1935, the nonprofit San Francisco Museum of Modern Art is the largest modern and
    contemporary art museum in America and the largest museum of any kind in Northern California
    in terms of gallery space. It has 145,000 feet of interior gallery space spread over seven floors,
    with 45,000 square feet allocated as art-filled, free public spaces.

    San Francisco, CA

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